Last Updated: July 9, 2026
Our Privacy Commitment
At essenceKRAFT, we value your trust above all else. We collect only the information necessary to process your essential oil orders and improve your shopping experience. We never sell, lease, or trade your personal data with third-party marketers.
1. Information We Collect
We collect and process personal data when you interact with our website. This includes:
- Account Registration & Profile: Name, email address, password, phone number, and shipping addresses.
- Transactional Details: Products purchased, order histories, billing information, and details related to payment processing (processed securely via our payment gateways).
- Customer Support: Information you share when sending contact forms, emails, or inquiring about products.
- Device & Analytics Data: IP address, browser type, referral URLs, pages viewed, and other usage patterns collected via cookies to enhance site speed and usability.
2. How We Use Your Data
We process your data strictly to fulfill our services and obligations, including:
- Processing, billing, packaging, and shipping your essential oil orders.
- Sending transactional receipts, shipping notifications, and order tracking links.
- Responding to support tickets, customer inquiries, and feedback.
- Preventing fraudulent transactions and verifying customer identity.
- Providing customized content, newsletter updates (only if you opt-in), and promotional offers.
3. Data Sharing & Third Parties
We only share customer data with trusted third-party service providers who assist us in managing our e-commerce platform. These partners are legally bound to keep your data secure:
- Delivery Partners: Courier companies and logistics platforms to ship physical products to your address.
- Payment Processors: Secure, PCI-compliant payment gateways (like Razorpay) to process transactions. We do not store credit card or bank login details on our own servers.
- Cloud Hosting & Analytics: Server hosting providers and site analytics tools (like Google Analytics) to monitor website performance.
4. Cookies and Tracking
essenceKRAFT uses cookies—small text files stored on your browser—to remember items in your shopping cart, authenticate your login session, and analyze aggregated traffic statistics. You can disable cookies in your browser settings, though some features (such as keeping items in the cart) may not function correctly as a result.
5. Data Retention & Security
We employ standard industry security protocols, including Secure Sockets Layer (SSL) encryption, to safeguard all data during transmission. Your information is stored securely on servers with restricted access. We retain personal data only as long as necessary to process orders, fulfill legal tax obligations, or resolve dispute claims.
6. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to incorrect details, or request that we delete your account and personal history from our database (except where we are legally required to retain transaction histories for taxation purposes). For requests, contact us at hello@essencekraft.in.